DISCOVER NATION WIDE PUBLIC SAFETY

The project aims to identify the area of opportunities and improve data and service delivery for emergency partners throughout Australia.

Time:

  • Discovery research (secondary) 6 weeks

  • Discovery research (primary) 16 weeks

  • Focus, Strategy, Ideation: 12 weeks

Project & Scope:

  • Public Safety Project discovering and designing for emergency services

  • Variety of different users from councils, state and federal governments, emergency services such as CFA, SES, RFS to mentioned a few

  • Nation wide from metro through to regional area

  • All hazards including (but not limited to) Fire, Flood, Tropical cyclones, and Heatwave

  • Discovery beyond digital, including service and process mapping and service recommendation

Team:

  • Product owners, Project lead, Scrum Master, UX Researcher & Designer, Product designer, Developers

Deliverables:

  • Insights and findings

  • Service & process map

  • Dependancy & journey map

  • Archetypes

  • Key recommendations

  • Concepts and prototypes

This case study is available upon request, let’s have a chat!

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